RETURN POLICY:
Fulanitos will refund merchandise in full, but your shipping costs will not be refunded. Returns can only be requested within 30 days of the product shipment date. We do not accept returns after 30 days. All returns must be sent freight prepaid by the customer.
Returned items must be in their original packaging and in new condition, or they will be rejected.
COD:
COD orders are not accepted
PURCHASE ORDERS:
Institutional purchases orders (Military, government, schools and universities) are not accepted at this time.
CREDITS AND BALANCES DUE:
Any credits on your account will be refunded promptly. We will use the same method to refund the amount as you use when you placed the order. For example, we will credit your credit card account if the order was paid by credit card,
INTERNATIONAL ORDERS:
If your country is not an option in the checkout process, we cannot ship to your country.
ORDER QUESTIONS OR CHANGES:
If you have recently placed an order with us and need information about it or would like to change it, there are a number of ways to contact us. Since, we begin processing your order immediately after we receive it, notification should be immediate as modifications may not be possible.
You can contact us via e-mail at sales@fulanitos.com or call us at (714) 957-3117
CANCELLATION POLICY:
We do not cancel orders pre-shipped at this time. Our goal is to ship orders as soon as possible and we have set up our system to automatically process your order as fast as possible. Therefore, an order cannot be cancelled once it has been submitted. If an error is made, we need you to accept the package and request a return authorization to return the package (if our return policy below allows) for a refund. Please ensure that you want to make the purchase before submitting the order. Orders refused at delivery will be assessed all of the applicable fees including a return fee, our shipping costs and a 25% restocking fee.
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